FAQs

Frequently Asked Questions

All empire extracts products are regularly tested in independent laboratories to ensure 99+% in purity. Lab reports available on request.

We do not ship on weekends.  All orders placed after the 3 PM cutoff on Friday and during weekends will be shipped out on Monday for overnight delivery on Tuesday.

We offer discreet and secure delivery to all States in the US and worldwide. No medical card required and no signature required for the package all you need to do is place your order complete payment and forward the payment receipt (picture ) so we can proceed with your delivery.

Every order comes with a separate email notification, one for the shipping that will include your tracking info, and another that will notify you that it has been delivered.
Also, drivers typically ring the bell when the drop the package off.

For new users simply add your items to the cart and head to checkout. There you can checkout as a guest or you can also select “create an account” to avoid having to submit shipping and billing info each time you order. Complete the rest of the form, choose and hit “Place Order” to submit the purchase.

We provide next business day shipping, on orders placed before 3 pm Monday-Friday.  All orders need to be PAID before they can be fulfilled and sent out.  All orders placed after 3 pm on Friday and during the weekend will be sent out the following Monday.  Unpaid orders will be canceled after 48 hours.

You don’t have to!  We have a notification system set in place, so the moment that your package gets dropped off, you will immediately receive an email notification saying it’s been delivered.

We strive to meet exceptional standards in next day delivery, however, because overnight shipping is such a small window of time to work with, there can be unforeseeable elements that can cause delays such as weather, traffic, road construction, and other elements out of our control.  Because of this, we cannot guarantee overnight delivery, but our rate of success is good!  Please understand as well, that we use a shipping service, and delays that occur are beyond our control!
*Please note: Remote or rural areas do have a higher chance of delivery delays, because of shipment routing.  Please consider this and understand the chances of possible delay if you order.

Now That Cannabis Is Legal, Can I Order From You Without a Recommendation?
At this time, we have decided to only continue to stay on the medical side as we explore the options for acquiring our recreational license in the near future.
NOTE: Remember, that on the recreational side, the sales tax added will be up to 25% of the total purchase.

Unpaid Orders Cancellation Policy
Once you have placed your order with us, payment must also be submitted before we can fulfill it.  If you missed the payment step when placing your order, there is also a link that can be found in your order confirmation email.
NOTE: For accounting and inventory purposes, orders that are left unpaid after 24 hours will be CANCELLED, and you’ll have to submitted another order into our system.

error: Content is protected !!
WhatsApp WhatsApp Us